Nuetech has a well-developed
customer care department, with a modern-day
Customer Relationship Management (CRM) system
and a vibrant base of relevantly qualified
personnel. The company is a leader in after-sales
care and has developed Authorized Service
Centres in all major districts of South
India to offer prompt, economical and cordial
customer support.
Nuetech’s concern for customers is
best-showcased by its industry-leading
"Service
within 24 hours" initiative, which
has taken today’s popular concept
of 24X7 service to an all-new high. The
company has dedicated a high-tech service
ambulance towards this end and has set up
a hotline for peak hour complaints. Novel
facilities of this kind are now available
inside Bangalore city only, but will soon
be extended to other major centres.
CRM Highlights
Prompt attention to
customer calls
Complaint management,
with online complaint registration facility
Evaluation of defects
and corrective action
“Hello”
calls to customer sites for personal
interaction
Customer feedback
management
Customer satisfaction
survey & computation of customer
satisfaction index for enhancement action
Multidisciplinary
teams for complaint prevention through
constructive action
